Frequently Asked Questions
Everything you need to know about your Lois Jeans experience.
How do I find my perfect fit in Lois Jeans?
We recommend consulting our comprehensive Size Guide available on every product page. Since we use authentic denim fabrics, some styles may have less stretch than others; please refer to the specific 'Fit & Fabric' notes for each pair.
What is your return policy for online orders?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, unwashed, and with all original Lois Jeans tags attached to be eligible for a full refund.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery progress.
How should I care for my denim to ensure it lasts?
To preserve the color and integrity of your Lois Jeans, we recommend washing them inside out in cold water and hanging them to air dry. Avoid frequent washing and never use bleach.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific destination and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. In select regions, we also offer 'Buy Now, Pay Later' options through Klarna.